Here at Hastakalaa, we want you to be completely satisfied with your purchase. However, if for any reason you are not, we offer a hassle-free return and refund policy.

Conditions for Return:

  • You can return any unused, unworn, unwashed, and undamaged item within 14 days of receipt.
  • All original tags and labels must be intact.
  • The item must be returned in its original packaging.
  • You must notify us of your intent to return the item within 7 days of receipt by emailing us at hastakalaa.com@gmail.com. Please include your order number and reason for return in the email.

Return Process:

  • Once we receive your return notification, we will provide you with a return authorization number and instructions on how to return the item safely and securely.
  • Please note that you are responsible for the cost of return shipping.
  • We recommend using a tracked shipping service to ensure your return arrives safely.

Refunds:

  • Upon receipt and inspection of the returned item, we will issue a full refund to the original payment method within 5 business days.
  • Please note that shipping costs will not be refunded.

Exceptions:

  • We cannot accept returns for used, worn, washed, or damaged items.
  • Custom-designed pieces are not eligible for return unless they are damaged upon arrival.
  • We cannot accept returns for items that are lost or damaged during return shipping.

Slight Variations:

Please note that due to the handcrafted nature of our products, there may be slight variations in color, size, and finishing touches. These variations are considered normal and add to the unique character of each piece.

Lost or Damaged Items:

If your item is lost or damaged during shipping, please contact the shipping carrier directly to file a claim.

Contact Us:

If you have any questions about our return and refund policy, please don’t hesitate to contact us by email at hastakalaa.com@gmail.com.

We are committed to providing you with exceptional customer service. Thank you for shopping at Hastakalaa!